1. Scope

This policy applies to paid digital subscriptions for Learn Anesthesia with D.A.N. Access is normally activated manually after your payment and registered email address are verified.

A free trial does not involve a payment and therefore has no refundable amount. Ending a free trial does not create a credit or cash entitlement.

2. Cases normally eligible for a full refund

• Duplicate payment: the same subscription was paid more than once.
• Overpayment: you transferred more than the clearly stated price. We may return the excess or, with your agreement, apply it to an upgrade.
• Payment received but access not activated: we cannot provide the purchased access and you do not accept a reasonable alternative.
• Withdrawal before activation: you ask us to cancel before paid access has been activated.
• Material service failure: the purchased service is materially unavailable because of a problem within our control and we cannot restore access, provide a reasonable extension, or offer an equivalent remedy.

3. Accidental purchase review

We will review an accidental purchase request when it is submitted within 48 hours of activation and the account has not made substantive use of paid content. Relevant facts may include whether a restricted quiz was attempted or submitted, a mock examination was started, or paid materials were downloaded or systematically accessed.

This review is intended to resolve genuine mistakes fairly. It is not a promise of a refund after paid digital content has been substantially accessed. Any right or remedy required by applicable law remains available regardless of these criteria.

4. Cases not normally eligible

A refund is not normally provided solely because:

• you changed your mind after substantially using paid content;
• you did not use the subscription before it expired;
• your examination date, personal schedule, employment or training circumstances changed;
• you did not achieve a desired score or examination result;
• your own device, browser, internet connection or institutional network prevented access when the Platform was otherwise available;
• you sent an incorrect registered email address and did not allow a reasonable opportunity to correct it; or
• access was restricted following verified fraud, payment manipulation, account sharing, content redistribution or another material breach of the Terms of Use.

These exclusions do not apply where the service was faulty, materially misdescribed, not supplied as agreed, or where applicable law requires a remedy.

5. Extensions and partial refunds

For a temporary disruption, a fair extension of the subscription may be more useful than a refund. Where only part of the purchased service was affected, we may offer a proportional refund, account credit, replacement access or extension. We will explain the proposed remedy and will not use this section to remove a non-excludable legal right.

6. How to request a refund

Email admin@learnanesthesia.online or message WhatsApp support. Use the subject Refund request – registered email and provide:

• your full name and registered Moodle email address;
• the subscription plan and amount paid;
• payment date, method and transaction/reference number;
• a clear screenshot or receipt, with unrelated sensitive details hidden;
• the reason for the request; and
• the account details needed to return a manual transfer, if requested.

Please submit the request promptly—normally within seven calendar days of activation or of discovering the issue. A delayed request will still be considered where applicable law requires it or there is a reasonable explanation.

7. Review and processing

• We aim to acknowledge a complete request within two business days.
• We may verify payment, activation and relevant Moodle access records before deciding the request.
• We aim to communicate a decision within seven business days after receiving the required information.
• An approved refund is normally sent within seven to fourteen business days. Bank or wallet processing times may add further delay.
• The refund will normally use the original payment route or a verified account belonging to the payer. We will never ask for a banking password, PIN or one-time code.

8. Chargebacks and unresolved complaints

Please contact us before initiating a payment dispute so that we can investigate activation, duplication or service problems. This does not prevent you from using any lawful complaint, banking or consumer-remedy process.